CONSIERGO was born from a question – What is the most invaluable resource our clients have? The answer is simple  – Time. I started thinking about how I could offer more time and care to my clients. The obvious solution was through personalised services. So, in 2010, immediately after the financial crisis, I decided to start the first full-service concierge company in Romania.

At that point, the question was: how can businesses keep their existing customers or attract new ones? The same challenge is still valid today. I thought, then, that it was time for these brands and enterprises to modify their strategy and keep their customers, partners, and even employees by providing personalised services.

CONSIERGO means strong partnerships in the country and in the world, extensive knowledge, and appreciation of the local culture. Over time, our clients have come to understand that their needs and desires are much better taken care of and addressed by a local concierge with international exposure. CONSIERGO is a team of highly trained people in different areas of expertise with a lot of dedication, hard work, exigency, attention to detail, and 24/7 availability, regardless of the time of year. CONSIERGO always finds the right doors to open for our clients and solves whatever need they have.

Moreover, it means always being up to date with what’s new, continually adapting, and even being ahead of the times in certain aspects. What suits a client from London doesn’t always suit a Romanian one, so you have to have the ability to identify the bespoke solution for each request.

Carmen Voicu, CEO of CONSIERGO